Job Description
Join our award-winning team as a Night Shift Customer Service Representative and deliver exceptional support from the comfort of your home! Detroit Customer Solutions Inc. is seeking dedicated professionals to serve our valued clients during evening hours. This remote position offers competitive pay, comprehensive benefits, and the flexibility to work while Detroit sleeps.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- 100% remote work setup provided
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats during night shift hours
- Resolve billing inquiries, product issues, and service complaints efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Identify process improvement opportunities and contribute to team success
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/inbound call center setting
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Flexibility to work nights (10 PM - 6 AM EST) including weekends
- Ability to multitask in fast-paced digital communication channels