Job Description
Join our elite customer service team at Global Support Solutions! We're hosting an exclusive hiring event for passionate night shift professionals in Dallas, TX. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to clients across multiple industries. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth. Interviews scheduled immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools while maintaining service SLAs
- Document interactions accurately in Salesforce and contribute to knowledge base
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed quality metrics (CSAT, FCR, AHT) in 24/7 support environment
- Participate in ongoing training to master product knowledge
Qualifications
- 1+ years customer service experience in high-volume contact center
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office
- Ability to work independently in fast-paced night shift (11 PM - 7 AM)
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends/holidays