Job Description
We are currently hosting a Hiring Event for dedicated Customer Service Representatives to join our night shift team in San Antonio, TX. If you are looking for a stable, rewarding career with a competitive salary and benefits package, we want to hear from you.
About the Role:
As a Night Shift Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. This position offers a dynamic work environment with opportunities for growth.
Responsibilities
- Manage incoming customer calls and inquiries with a focus on high-quality service.
- Diagnose and troubleshoot customer issues to provide effective solutions.
- Accurately document customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate department or supervisor.
- Build rapport and maintain long-term relationships with customers.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal communication and active listening skills.
- Ability to type 35+ WPM.
- Proficiency in basic computer applications and navigation.
- Must be available to work rotating night shifts (3rd shift).