Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Cleveland! We're seeking motivated individuals to provide exceptional support to our clients during evening hours. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive work environment. Enjoy the flexibility of night shifts while making a real impact on customer satisfaction.
Why Work With Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Opportunities for career advancement
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Maintain high customer satisfaction scores
- Adhere to company policies and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and in a team
- Proficient with CRM software and Microsoft Office
- Flexibility to work night shifts (10 PM - 6 AM)
- Ability to pass background check and drug screening