Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking dedicated professionals to handle high-volume customer inquiries during our critical night shift hours. Enjoy a competitive hourly rate, comprehensive benefits, and a supportive remote-first culture. If you're a problem-solver with excellent communication skills and ready to start immediately, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with precise detail
- Collaborate with support teams to resolve complex issues
- Meet/exceed KPIs for handle time and first contact resolution
- Participate in ongoing training for product/service updates
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts (11PM-7AM)
- Proficient in CRM software and Microsoft Office
- High school diploma or equivalent required
- Typing speed of 40+ WPM
- Flexible availability for weekends/holidays