Job Description
Join our dynamic team as a Night Shift Customer Service Representative at LocalCare Solutions! We're hosting a hiring event in Indianapolis for motivated individuals ready to deliver exceptional service while supporting our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently during night shift hours
- Basic computer proficiency and typing skills
- Customer-focused mindset and problem-solving ability
- Reliable transportation for on-site hiring event