Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our brand from home! We're seeking empathetic professionals to deliver exceptional support to customers in Detroit, MI, and Pennsylvania during overnight hours. Enjoy the flexibility of remote work while making a real impact in your community. Our competitive compensation package includes performance bonuses, comprehensive benefits, and ongoing training opportunities.
This role requires a dedicated home office setup and reliable internet. You'll be part of a supportive team that values work-life balance and career growth. If you're a night owl with a passion for helping others, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve billing issues, product questions, and service complaints with empathy
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or remote setting
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to troubleshoot technical issues independently
- Strong time management and problem-solving abilities
- Reliable high-speed internet and quiet home workspace