Job Description
Join our award-winning support team as a Night Shift Customer Service Representative, delivering exceptional remote assistance to valued clients across Ohio. This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to thrive in a work-from-home environment while supporting our 24/7 operations.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Document interactions in CRM systems with 100% accuracy and attention to detail
- Collaborate with cross-functional teams to escalate complex issues and drive resolutions
- Maintain service quality metrics including CSAT and resolution targets
- Contribute to process improvements through regular feedback and training participation
Qualifications
- Minimum 1 year customer service experience with remote work preference
- Exceptional verbal/written communication skills and empathy
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced, high-volume environments
- Strong problem-solving skills with conflict resolution expertise