Job Description
Join our award-winning customer care team as a Night Shift Customer Service Representative! This fully remote position offers the flexibility to work from home while serving Seattle-area clients. We're seeking empathetic problem-solvers with excellent communication skills to deliver exceptional service during overnight hours (10 PM - 6 AM PST). Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive virtual environment.
Apex Solutions Group is committed to fostering an inclusive culture where remote team members thrive. You'll receive paid training, state-of-the-art equipment, and ongoing development resources to excel in this role. Perfect for night owls who want to make a real impact without commuting!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve complex account issues with empathy and efficiency using CRM tools
- Process orders, returns, and service requests while maintaining accuracy
- Document all interactions and update customer profiles in Salesforce
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in quarterly virtual team meetings and training sessions
Qualifications
- 1+ years of customer service experience (remote preferred)
- Proven ability to de-escalate tense situations professionally
- Strong typing skills (50+ WPM) and multi-tasking capabilities
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Flexible schedule availability for overnight shifts
- High school diploma or equivalent (college degree a plus)