Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse clients across multiple industries. Our San Antonio team operates 24/7, and this role offers stability in a dynamic workplace with industry-leading training programs.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with exceptional professionalism
- Resolve customer inquiries regarding billing, technical issues, and service plans
- Document interactions in CRM systems with 100% accuracy
- Collaborate with escalation teams to resolve complex customer concerns
- Maintain performance metrics (CSAT, AHT, FCR)
- Participate in quarterly product knowledge workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume contact center
- Proficient in CRM systems (Salesforce, Zendesk)
- Typing speed: 40+ WPM with 95% accuracy
- Fluent in English and Spanish (bilingual required)
- Available to work flexible shifts including weekends and holidays
- Pass background check and drug screening