Job Description
Join our dynamic remote team as a Night Shift Customer Service Representative and deliver exceptional support from the comfort of your home. We're seeking dedicated professionals to handle inbound/outbound calls, resolve inquiries, and ensure customer satisfaction during our evening hours. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why Join Us?
• 100% remote work environment
• Health/dental/vision insurance
• 401(k) with company match
• Paid training & career advancement
• Night shift differential pay
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM system with precision
- Collaborate with team members to escalate complex cases
- Meet/exceed quality and productivity targets
- Maintain detailed knowledge of products/services
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficient with CRM software (e.g., Salesforce)
- Excellent communication & problem-solving skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently during night shifts