Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking dedicated professionals in Long Beach, CA to deliver exceptional support from the comfort of your home. This full-time remote role offers competitive pay, comprehensive training, and a supportive team environment. Embrace the flexibility of working nights while making a real impact on customer satisfaction and business growth. Apply today to start your rewarding career path!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case histories in compliance protocols
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience in a remote or call center environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- High-speed home internet connection and quiet, dedicated workspace
- Ability to work independently during night shifts (11 PM - 7 AM PST)
- Strong problem-solving skills and ability to remain calm under pressure
- Valid California ID and reliable transportation for occasional in-person meetings