Job Description
Join our award-winning customer service team in Fresno! We're seeking dedicated night shift professionals to deliver exceptional experiences while our clients rest. Enjoy premium benefits, flexible scheduling, and career advancement opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development programs
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk)
- Ability to work independently during night shifts
- High school diploma or equivalent required
- Availability to work flexible schedules including weekends
- Spanish bilingual a plus