Job Description
Join our award-winning customer service team in Fresno! We're seeking dedicated night shift professionals to deliver exceptional support to local clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking stability and growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve product inquiries, billing issues, and service complaints
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with CRM software and MS Office Suite
- Spanish bilingual preferred
- Reliable transportation to Fresno business park location