Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative and become the voice of excellence for our clients. We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying the flexibility of working from home. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive virtual environment.
Why GlobalConnect Solutions?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to continuous improvement of customer experience workflows
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office
- Flexibility to work evenings (10 PM - 6 AM EST)
- Strong problem-solving and conflict resolution abilities