Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during our overnight hours. This role offers immediate start opportunities for dedicated professionals who thrive in dynamic environments. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture focused on growth and excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Maintain detailed knowledge of products/services and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Strong problem-solving and conflict resolution skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent written/verbal communication in English
- Must pass background check and drug screening