Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our diverse client base during evening hours. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Excellent communication skills in English
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Availability to work weekends as needed