Job Description
Join our award-winning team as a Night Shift Customer Service Representative and become the voice of excellence for our global clients. This immediate-start position offers competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. You'll handle inbound/outbound calls, resolve complex inquiries, and drive customer satisfaction in a fast-paced setting. We provide paid training, career advancement opportunities, and a supportive culture that values your growth. Perfect for night owls seeking stability with flexible scheduling options.
Responsibilities
- Manage high-volume inbound/outbound customer calls across multiple channels (phone, email, chat)
- Resolve billing, technical, and account-related inquiries with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with escalation teams to resolve complex customer issues
- Meet/exceed performance metrics (CSAT, AHT, FCR) through empathetic communication
- Participate in continuous improvement initiatives for service quality
Qualifications
- 1+ years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask effectively while maintaining composure under pressure
- High school diploma or equivalent; associate's degree preferred
- Reliable home internet connection for remote flexibility (if applicable)
- Availability for 8-hour night shifts (11 PM - 7 AM EST)