Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Albuquerque! We offer comprehensive paid training, competitive compensation, and a supportive environment. This role is perfect for night owls who excel in problem-solving and delivering exceptional customer experiences. Enjoy flexible scheduling and opportunities for career growth within our rapidly expanding organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product inquiries, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or BPO environment
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced, high-volume settings
- Proficiency with Microsoft Office Suite and CRM software
- Flexibility to work nights (11 PM - 7 AM) and weekends as needed
- Positive attitude with strong problem-solving abilities