Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support during evening hours, with opportunities for remote work and Florida-based positions. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions. Perfect for night owls seeking flexible, meaningful work in a growing industry!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data privacy standards
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet/exceed performance metrics including CSAT scores and resolution efficiency
- Support remote and Florida-based colleagues through knowledge sharing
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or remote environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Ability to multitask in fast-paced night shift environment (6 PM - 2 AM)
- Type 40+ WPM with strong attention to detail
- Authorized to work in the US with reliable internet for remote options