Job Description
Join Elite Solutions Group as a Night Shift Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during overnight hours while enjoying premium compensation and comprehensive paid training. This role offers the perfect blend of challenge and growth in a supportive environment.
What We Offer:
- Competitive hourly pay with night shift differential
- Full paid training program covering systems and soft skills
- Comprehensive benefits package (health/dental/vision)
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently during overnight shifts
- Basic computer proficiency with typing 30+ WPM
- Problem-solving mindset and patience
- Flexibility to adapt to changing schedules