Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to provide exceptional support to our diverse clientele during overnight hours. With comprehensive paid training and a supportive team environment, you'll develop valuable skills while serving our Long Beach community. This role offers competitive pay, career advancement opportunities, and the satisfaction of making a direct impact on customer satisfaction.
What We Offer:
• Comprehensive paid training program
• Competitive hourly wage + performance incentives
• Night shift differential pay
• Health benefits and 401(k) matching
• Career growth paths into leadership
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed quality and productivity metrics for overnight operations
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Long Beach facility