Job Description
Join our award-winning support team and become the voice of excellence for our global clientele! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences while our clients sleep. This immediate-start opportunity offers competitive pay, premium benefits, and a collaborative remote-first culture. If you're a night owl with a passion for problem-solving and want to make a tangible impact, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Manage high-volume ticket queues during overnight hours (10 PM - 6 AM PT)
- Collaborate with cross-functional teams to escalate complex technical issues
- Maintain detailed documentation in Salesforce and Zendesk platforms
- Proactively identify process improvement opportunities
- Adhere to SLAs and performance metrics in 24/7 environment
Qualifications
- 2+ years customer service experience in high-volume contact centers
- Exceptional written/verbal communication skills
- Proficiency with CRM tools (Salesforce, Zendesk)
- Ability to multitask in fast-paced overnight shifts
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- US work authorization required