Job Description
Join our elite night shift team at Omaha Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support during our overnight hours. Enjoy a competitive salary, comprehensive paid training, and a supportive team environment. This role is perfect for night owls seeking career growth while serving diverse clients across the Midwest. Our modern downtown Omaha facility offers state-of-the-art resources and a collaborative culture focused on professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with night shift team to escalate complex cases and share best practices
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM platforms
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Typing speed of 40+ WPM with high accuracy