Job Description
Join our award-winning support team as a Night Shift Customer Service Representative in the heart of New York City! We're seeking empathetic professionals to deliver exceptional service while our clients rest. Enjoy competitive pay, comprehensive training, and a dynamic team environment with immediate start opportunities. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact. Positions also available in Ohio!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Maintain strict confidentiality of customer data and company information
Qualifications
- 1+ years of customer service experience in high-volume environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional problem-solving abilities and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends and holidays as needed
- Valid US work authorization and reliable transportation