Job Description
Join our dynamic team as a Night Shift Customer Service Representative in San Jose, CA! We're offering paid training for motivated individuals ready to deliver exceptional support. This full-time night shift role is perfect for detail-oriented professionals seeking career growth with a forward-thinking company. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a real impact on our clients' experiences. No prior experience required – we'll provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Identify opportunities for process improvements and share with leadership
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and as part of a team
- Comfortable working night shift (11 PM - 7 AM)
- Basic computer proficiency with willingness to learn new systems
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our San Jose facility