Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Fresno, CA! We're hosting an exclusive hiring event for motivated professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and growth opportunities while providing exceptional support to our valued clients.
What We Offer:
- Hourly wage of $18-$22 plus night shift differential
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement paths
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, returns, and account updates accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with team members to resolve escalated issues
- Meet performance metrics including CSAT scores and handle times
- Adhere to compliance protocols and security standards
Qualifications
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a night shift environment
- Proficient with Microsoft Office and CRM software
- High school diploma or equivalent required
- Flexible availability for nights, weekends, and holidays