Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our clients! We're seeking passionate professionals to deliver exceptional support during evening hours. Enjoy a competitive hourly rate, comprehensive benefits package, and opportunities for career growth. No weekends required! Apply today for immediate start.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (e.g., CSAT, AHT)
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts (8 PM - 5 AM)
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- US work authorization required