Job Description
Join our elite customer service team as a Night Shift Representative at Apex Solutions Group! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences while our clients rest. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. Perfect for night owls seeking stability and advancement in Houston's thriving business sector. Apply now for immediate consideration!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain detailed case records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed KPIs including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge
- Support weekend rotations during peak periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills in English (bilingual Spanish valued)
- Ability to multitask in fast-paced, 24/7 operations
- Strong problem-solving and de-escalation techniques
- Night shift availability (10 PM - 6 AM)
- Background check and drug test required