Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of our growing brand! We're seeking empathetic, tech-savvy professionals to deliver exceptional support from the comfort of your home office. As a key member of our 24/7 support team, you'll resolve inquiries, build customer loyalty, and thrive in our collaborative virtual environment. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. If you're a night owl with a passion for helping others, this is your chance to shine in a dynamic remote role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Identify trends and suggest process improvements to enhance customer experience
Qualifications
- 1+ years of customer service experience in a remote or call center environment
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask and manage competing priorities
- High-speed internet connection and quiet home office setup
- Flexible availability to work nights (11 PM - 7 AM EST)
- Residency in New York or Florida required