Job Description
Join our award-winning Austin team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive paid training, and a supportive environment focused on your growth. This is your chance to build a stable career in Austin's thriving tech and service sector with opportunities for advancement.
Why Work With Us?
- Competitive hourly wages + performance bonuses
- Comprehensive paid training program
- Flexible scheduling options
- Health benefits and retirement plans
- Modern downtown Austin workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and in a team environment
- Basic computer proficiency and typing skills (30+ WPM)
- Flexibility to work weekends and holidays as needed
- Positive attitude and resilience under pressure
- Must pass background check and drug screening