Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative! GlobalConnect Solutions is seeking dedicated professionals to deliver exceptional support to our Ohio-based clients. Enjoy the flexibility of working from home while making a real impact in your community. We offer competitive pay, comprehensive benefits, and career growth opportunities.
Why you'll love this role:
- Full remote work with company-provided equipment
- Night shift premium pay (10% differential)
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for Ohio-based clients
- Resolve billing inquiries, technical issues, and service disruptions
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal peaks during Ohio business hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote or local setting
- Typing speed: 45+ WPM with 98% accuracy
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet connection
- Ability to work independently during night shifts (11 PM - 7 AM EST)
- Ohio residency required for local client support