Job Description
Join our award-winning customer service team and become the voice of excellence for Houston residents! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional communication skills with clear, articulate speaking voice
- Proficient in Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to work independently in a fast-paced night shift environment
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible hours including weekends and holidays