Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our diverse clientele! This full-time role offers competitive pay, flexible scheduling, and the opportunity to thrive in a dynamic remote-friendly environment. We're seeking passionate professionals who can deliver exceptional support during evening hours while working from the comfort of their home in Florida or on-site in Long Beach, CA.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics for call quality and resolution times
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in call center or retail settings
- Exceptional verbal/written communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM PST)
- Strong adaptability to changing technologies and processes
- Valid work authorization for US employment