Job Description
Join Omaha Solutions Group as a Night Shift Customer Service Representative and launch your career with our comprehensive paid training program! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and product questions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (6 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Reliable transportation and punctuality
- Positive attitude under pressure