Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Long Beach, CA! We're seeking passionate individuals to deliver exceptional support during our evening hours (10 PM - 6 AM). This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential in a dynamic environment. Ideal for night owls who thrive in fast-paced settings and want to make a real impact.
As the voice of our brand, you'll handle diverse customer inquiries across multiple channels while maintaining service excellence. We value work-life balance, offering consistent schedules and performance-based incentives. No weekends required! If you're a problem-solver with stellar communication skills ready to start immediately, we want to meet you.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Process transactions, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with day shift teams for seamless service continuity
- Meet/exceed KPIs including CSAT scores, handle times, and first-contact resolution
- Identify trends and escalate complex issues to supervisors
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Ability to work independently during overnight hours
- Proficiency with CRM software and MS Office Suite
- Type 40+ WPM with strong attention to detail
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation for night shift commute