Job Description
Join our award-winning customer service team as a Night Shift Representative in Oklahoma City! We're seeking dedicated professionals to deliver exceptional support during evening hours with comprehensive paid training. This role offers competitive pay, career advancement opportunities, and a supportive team environment. No prior experience required – we'll equip you with all the tools needed to succeed. Apply today to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shift hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with day teams to ensure seamless customer experience continuity
- Meet/exceed performance metrics including call quality and resolution times
- Proactively identify process improvements and customer pain points
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Proficient in multitasking and navigating multiple software systems
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening
- Willingness to complete paid training program (4 weeks)