Job Description
Join our award-winning team in San Jose as a Night Shift Customer Service Representative! We're seeking dedicated professionals to provide exceptional support to our clients while enjoying competitive pay and comprehensive paid training. This role offers growth opportunities, flexible scheduling, and a supportive work environment in the heart of Silicon Valley.
What We Offer:
- Full paid training program ($2,000 training bonus)
- Health benefits, dental, and vision coverage
- 401(k) with company matching
- Shift differential pay (+$2/hour)
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development sessions
- Maintain confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Ability to work independently in night shift environment
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Valid California driver's license (for occasional off-site meetings)