Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support during evening hours while enjoying flexible remote work. This role offers competitive pay, comprehensive benefits, and the opportunity to grow within our dynamic team. If you're a problem-solver with a passion for customer satisfaction, apply today to join our award-winning customer experience team in Virginia Beach!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce while maintaining compliance standards
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed quality metrics for call resolution and customer satisfaction (CSAT)
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- Minimum 1 year customer service experience in remote or contact center environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask in fast-paced night shift environment (11 PM - 7 AM)
- High-speed internet connection and quiet home office setup
- Strong problem-solving skills and emotional intelligence
- Virginia Beach residency required for local timezone coverage