Job Description
Are you looking for a rewarding career with a schedule that fits your lifestyle? Apex Support Solutions is currently hiring Night Shift Customer Service Representatives in New York. We are looking for dedicated professionals who excel in a high-performance environment and want to make a difference for our clients 24/7.
Join a company that values your time and offers a premium benefits package, including comprehensive health coverage, paid time off, and career growth opportunities. If you thrive on the night shift and want to work for a top-tier industry leader, apply today.
Responsibilities
- Manage a high volume of incoming customer calls and emails during night shifts.
- Resolve complex customer issues with empathy, accuracy, and efficiency.
- Process orders, returns, and account modifications accurately.
- Document all interactions and resolutions in the CRM database.
- Collaborate with day-shift teams to ensure seamless service transitions.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- Previous experience in customer service or call center operations.
- Strong verbal communication and active listening skills.
- Must be available to work nights, weekends, and holidays.
- Proficient in Microsoft Office Suite and CRM software.
- High school diploma or GED required.
- Ability to work independently with minimal supervision.