Job Description
Join our award-winning team at Coastal Support Solutions as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse client base during evening hours. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and opportunities for growth—all starting immediately. Our supportive team environment and cutting-edge technology ensure you'll thrive while making a real impact on customer satisfaction. Apply today and become part of Long Beach's leading service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and technical issues using proprietary CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with team members to share best practices and escalate complex cases
- Maintain high CSAT scores while meeting department KPIs for response time
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center or retail environment
- Exceptional communication and conflict resolution abilities
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work flexible night shifts (10 PM - 6 AM) with reliable transportation
- Strong multitasking skills under pressure with attention to detail
- Positive attitude and commitment to continuous improvement