Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Portland, PA! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This role is perfect for night owls seeking stability and growth opportunities.
What We Offer: Health insurance, 401(k) matching, paid time off, and career advancement programs. Our hiring event provides on-the-spot interviews for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce/Zendesk)
- Availability to work flexible night shifts (10 PM - 6 AM)