Job Description
Join our award-winning customer service team and make an immediate impact! Global Solutions Inc. is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. This urgent opening requires candidates available to start immediately and thrive in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement while serving as the first point of contact for our valued customers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in company databases for quality assurance
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including call quality and resolution targets
- Maintain thorough knowledge of products/services to provide accurate information
- Support continuous improvement initiatives through feedback and training
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center environment
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to type 40+ WPM with high accuracy
- Flexibility to work nights (11 PM - 7 AM) and weekends as required
- Proven problem-solving abilities with patience under pressure
- U.S. work authorization and ability to pass background check