Job Description
Join Elite Solutions Group as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to deliver exceptional support during evening hours while our West Coast partners rest. This role offers immediate start and career growth opportunities in a dynamic, fast-paced environment.
Our Atlanta-based team thrives on innovation and customer obsession, offering competitive compensation, comprehensive benefits, and a culture that rewards excellence. If you're a night owl with a passion for problem-solving and helping others, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and product issues efficiently using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in continuous improvement initiatives for service quality
- Support weekend coverage on rotating schedule as needed
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving skills with attention to detail
- Flexibility to work 11 PM - 7 AM shift (Sunday-Thursday)
- High school diploma or equivalent; college degree preferred
- Pass background check and drug screening