Job Description
Join our award-winning customer service team in Long Beach! We're seeking dedicated professionals to deliver exceptional support during night shifts. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and immediate start. Work in a modern, collaborative environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication skills and problem-solving abilities
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to work independently during night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree a plus
- Pass background check and drug screening