Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking dedicated professionals in Long Beach, CA who thrive in dynamic environments and are passionate about delivering exceptional customer experiences. Enjoy competitive pay, career advancement opportunities, and a supportive team culture while working flexible night shifts. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and adhere to compliance protocols
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance team productivity
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication skills in English
- Ability to work independently in a fast-paced night shift environment
- Basic computer proficiency with CRM software navigation
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible night shifts (11 PM - 7 AM)
- Customer service experience or call center background a plus