Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay and immediate onboarding. This role is perfect for night owls who thrive in fast-paced environments and want to make a real impact on customer satisfaction.
At Global Solutions Inc., we pride ourselves on fostering a supportive culture where your growth matters. With comprehensive training, flexible scheduling options, and performance-based incentives, you'll have everything needed to succeed in this dynamic position.
Don't miss this opportunity to launch your customer service career with a company that values your contributions and invests in your future!
Responsibilities
- Handle high-volume inbound/outbound customer calls across multiple channels (phone, email, chat)
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency
- Process orders, returns, and account modifications while maintaining accuracy
- Document all interactions in CRM systems and adhere to compliance standards
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives for service enhancement
Qualifications
- Minimum 1 year customer service experience in a BPO or retail environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication skills with clear, professional phone etiquette
- Ability to work independently during night shifts (11 PM - 7 AM)
- Problem-solving mindset with ability to remain calm under pressure
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends/holidays during peak seasons