Job Description
Are you searching for a stable career opportunity with a competitive pay rate and flexible hours? Apex Support Solutions is currently hiring Night Shift Customer Service Representatives to join our dynamic team in Baltimore, MD.
Our night shift environment offers a quiet, focused atmosphere, allowing you to provide exceptional support to our clients without the distractions of peak hours. We prioritize employee satisfaction and offer immediate start dates for qualified candidates looking to advance their careers in customer service.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Immediate Start: Onboard quickly and begin earning.
- Professional Environment: Work in a modern, state-of-the-art facility.
- Benefits Package: Health, dental, and vision insurance available.
Don't miss this chance to become a vital part of our customer success team. Apply today!
Responsibilities
- Manage a high volume of incoming calls and emails regarding products and services.
- Resolve customer inquiries efficiently while maintaining a high satisfaction rating.
- Accurately document all interactions, account details, and resolutions in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Stay updated on product knowledge and policy changes to ensure accurate information delivery.
- Collaborate with internal teams to improve service processes and customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is highly preferred.
- Strong verbal communication and active listening skills.
- Must be available to work rotating night shifts, including weekends and holidays.
- Proficient with computer systems, MS Office, and CRM software.
- Ability to remain calm and professional under pressure.