Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is currently hiring for Night Shift Call Center Representatives in Charlotte, NC. We offer a competitive salary, comprehensive benefits, and paid training for all new hires.
Join a dynamic team where your voice matters. As a Night Shift Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We are committed to professional growth and provide a supportive environment for our employees.
Why Join Us?
- Paid Training: No prior experience required. We teach you everything you need to know.
- Night Shift Premium: Earn up to $1.50/hour more for working evening hours.
- Modern Facilities: State-of-the-art call center located in Charlotte.
Responsibilities
- Handle a high volume of inbound and outbound customer calls during night shifts.
- Assist customers with product inquiries, account issues, and technical support.
- Resolve customer complaints efficiently while maintaining a positive tone.
- Document all interactions accurately in the CRM database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and proficiency with Microsoft Office applications.
- Must be available to work night shifts (10:00 PM – 7:00 AM).
- Excellent verbal communication and active listening skills.
- Ability to work independently and meet daily performance targets.
- Reliable internet connection if working remotely (Hybrid option available).