Job Description
Are you seeking a dynamic role that offers flexible weekend options and a reliable night shift schedule? Apex Logistics & Support is currently looking for a dedicated Customer Service Representative to join our high-performing team in Chicago, IL. This is an excellent opportunity for individuals who thrive in a fast-paced environment and want to make a tangible impact during the evening hours.
We pride ourselves on providing top-tier support to our clients and value our team members with a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement. If you possess strong communication skills and a desire to work outside of traditional business hours, we encourage you to apply.
Responsibilities
- Handle a high volume of inbound and outbound calls during assigned night shift hours.
- Assist customers with inquiries regarding orders, billing disputes, and account status.
- Resolve complex customer issues efficiently while maintaining a positive and professional tone.
- Document all customer interactions and update records accurately in the CRM system.
- Collaborate closely with the day shift operations team to ensure seamless service continuity.
- Adhere strictly to company policies, quality standards, and safety protocols.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, preferably within a call center or night shift setting.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Ability to work flexible shifts, including weekends, holidays, and rotating night schedules.
- Proficiency with computers and standard office software (CRM, Microsoft Office).
- Strong problem-solving abilities and a patient demeanor when handling difficult situations.